Wish Lists

Replacement Policy

We hope your order arrives to you safe and sound. However, if there’s any issues with the item(s) you received, please contact us as soon as possible within 14 days of receipt. We do not offer exchanges.

For damaged or incorrect items, please include a clear photo in the email submission.

Please be aware of the following limitations:

We cannot control slight manufacturing variations and are not able to replace items based on these variations, including but not limited to minor product imperfections, figure positioning, or sticker placement.
The design of the packaging is send to protect the collectibles inside. Slight blemishes to packaging may occur during the manufacturing or shipping process and will not be considered a damaged product.
All blind/mystery boxes or chase variants are shipped at random. If we replace a blind or variant item, we cannot guarantee that you will receive the same variant as in your original shipment.

APPAREL

We are not able to exchange sizes or offer replacements for apparel that were sent in the size ordered.

REFUSED OR UNDELIVERABLE PACKAGES

Packages returned because of purchaser error or refused delivery are subject to a restocking fee of up to 20% of the purchase price. Customers should contact us to arrange alternate delivery. Freejstore is not responsible for any additional delivery costs associated with changes or upgrades.

REPLACEMENTS ON SOLD OUT/UNAVAILABLE ITEMS

We cannot guarantee that we will have replacements for sold out or unavailable items and a refund may be issued instead. All replacements and refunds will be at the discretion of customer support.

For assistance with your order please Email us

Welcome to www.freejstore.com (the "Site"), owned and operated by [The Bridge Information Technology Services] ("us", "we", or "our"). The Site offers a range of anime-related products, including posters and figures (the "Products"). These Terms of Service ("Terms") govern your access to and use of the Site and its Products, and constitute a legally binding agreement between you and [The Bridge Information Technology Services]. By accessing or using the Site, you agree to be bound by these Terms. Eligibility By using the Site, you represent and warrant that you are at least 18 years of age or, if you are under 18, you have the consent of your parent or guardian to use the Site. If you do not meet these eligibility requirements, you may not use or access the Site. Account Registration In order to purchase Products through the Site, you may be required to create an account. When creating an account, you agree to provide accurate and complete information. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. Payment All prices displayed on the Site are in UAE Dirham unless otherwise indicated. Prices for Products are subject to change without notice. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice. We accept various forms of payment, including credit and debit cards. By providing payment information, you represent and warrant that the payment information is accurate, current, and complete, and that you are authorized to use the payment method provided. Shipping and Returns We will ship your order to the address provided during checkout. Shipping fees and delivery times may vary depending on the destination and selected shipping method. Please review our Shipping Policy for more information on shipping fees and delivery times. If you are not satisfied with your purchase, you may return it in accordance with our Return Policy. Please review our Return Policy for more information on returns and refunds. Intellectual Property All content on the Site, including but not limited to text, graphics, logos, images, and the selection and arrangement thereof, is the exclusive property of [The Bridge Information Technology Services] or its licensors and is protected by international copyright laws. Prohibited Uses You agree not to use the Site for any unlawful purpose or in any way that could damage, disable, overburden, or impair the Site or its functionality. You may not attempt to gain unauthorized access to any portion or feature of the Site or any other systems or networks connected to the Site. Limitation of Liability In no event shall [The Bridge Information Technology Services], its affiliates, or their respective officers, directors, employees, or agents be liable for any direct, indirect, incidental, special, consequential, or exemplary damages arising from your use of or inability to use the Site or any Products purchased through the Site. Indemnification You agree to indemnify, defend, and hold harmless [The Bridge Information Technology Services], its affiliates, and their respective officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, or expenses, including reasonable attorneys' fees and costs, arising out of or in any way connected with your access to or use of the Site or your purchase of any Products. Governing Law and Dispute Resolution These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates, without regard to its conflict of law provisions. Any disputes arising out of or relating to these Terms or your use of the Site shall be resolved amicably, and in case of failure to resolve the dispute amicably, the dispute shall be referred to the Dubai Courts in the United Arab Emirates. Changes to These Terms We reserve the right to modify or update these Terms at any time, in our sole discretion. Any changes to the Terms will be posted on the Site, and we will update the "Last Updated" date at the top of this page. It is your responsibility to periodically review these Terms for updates. Your continued use of the Site following the posting of changes will constitute your acceptance of such changes. Termination We may terminate your access to and use of the Site at any time, with or without cause, and with or without prior notice. If we terminate your access to the Site, you are no longer authorized to use the Site or any of its features. The provisions of these Terms that by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability. Severability If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of the remaining provisions. Waiver No waiver of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure by us to assert a right or provision under these Terms shall not constitute a waiver of such right or provision. Entire Agreement These Terms, along with our Privacy Policy, Shipping Policy, and Return Policy, constitute the entire agreement between you and [The Bridge Information Technology Services] with respect to the Site and supersede all prior or contemporaneous understandings, communications, and proposals, whether oral or written, between the parties with respect to the Site. Contact Information If you have any questions or concerns about these Terms or the Site, please contact us at support@freejstore.com By using the Site, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree with any part of these Terms, you must not use or access the Site or purchase any Products.